At Scootik Bike Shop, we’re committed to getting your premium motorcycle gear to you quickly and ensuring your complete satisfaction with every purchase. Whether you’re shopping for AGV helmets, AFX products, or performance accessories, our straightforward shipping and returns process gives you peace of mind.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping:

  • Carrier: DHL or FedEx
  • Shipping cost: $12.95
  • Delivery time: 10-15 business days after shipment

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees, taxes, or duties imposed by their country.

Our Return Promise

We accept returns within 15 days of receiving your order. All returned items must be:

  • In original, unused condition
  • With all original tags and packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Air Filters (once opened or installed)
  • AGV Helmets with removed protective liners
  • Any Accessories that have been installed or show signs of use

Easy 3-Step Return Process

Step 1: Submit Your Return Request

Email our rider support team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Scootik Bike Shop Team,

I would like to request a return/exchange for my recent purchase:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Reason – e.g., Wrong Size, Damaged Item, etc.]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return authorization number (RMA)
  • Shipping instructions
  • Prepaid return label (for defective items only)

Step 3: Ship Your Return

Package your item securely and include:

  • Completed return form (included in your original shipment)
  • Copy of your order confirmation

Ship to:
Scootik Bike Shop Returns
1677 Heritage Road
Visalia, US 93291

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timing:
    • Credit Cards: 5-10 business days
    • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For size exchanges or product swaps:

  • Follow the standard return process above
  • Include a note specifying your desired replacement
  • We’ll ship your new item once we process the return

Additional charges may apply for price differences.

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a free return and expedited replacement

International Returns

For customers outside the U.S.:

  • You’re responsible for return shipping costs
  • Customs fees/duties are non-refundable
  • We recommend using a trackable shipping service

Questions?

Our rider support team is ready to help at [email protected].

Ride safe,
The Scootik Bike Shop Team