At Scootik Bike Shop, we’re riders just like you, and we understand the questions that come up when gearing up for your next ride. Below you’ll find answers to our most common questions about products, shipping, payments, and more.

About Our Products

What types of motorcycle gear do you specialize in?
We focus on premium motorcycle gear and accessories for performance riders and commuters alike. Our product range includes:
  • High-performance helmets (AGV, AFX, Airflite, Airframe)
  • Parts and accessories for models like KTM 1190 RC8, ADV 350, and Agility series
  • Essential upgrades including exhaust systems (Arrow, SC-Project), windshields (Puig, GIVI), and protection gear
  • Maintenance items like air filters and dashboard protectors
How do I know if a product will fit my bike?
All product listings specify compatible makes and models. For accessories like exhausts or windshields, check the “Compatibility” section in the product description. When in doubt, email our support team at [email protected] with your bike’s details.
Do you test the products you sell?
Absolutely. Just like we road-test our shipping process, we ensure every AFX helmet, AGV gear, and performance part meets our high standards before we offer it to fellow riders.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Can I change or cancel my order after placing it?
We process orders quickly to get you riding sooner, but if you need to make changes, contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Shipping & Delivery

What are my shipping options?
We offer two rider-approved shipping methods:
Express Delivery: $12.95 (1-2 day processing + 10-15 day shipping via DHL/FedEx)
Free Standard Shipping: Free on orders over $50 (1-2 day processing + 15-25 day shipping via EMS)
Do you ship internationally?
Yes! We serve riders in 150+ countries worldwide. Some Asian and remote regions may have restrictions – contact us if you’re unsure about your location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. Use this for real-time updates from our warehouse to your garage. Our system provides transparent tracking because we know how important your gear is.
Are there any additional import fees?
We calculate all potential customs and duties at checkout, so there are no surprise fees when your gear arrives. What you see at checkout is what you’ll pay.

Returns & Exchanges

What’s your return policy?
We offer easy 15-day returns from the date of delivery if anything isn’t perfect. Items must be in new, unused condition with original packaging. Some exclusions apply for safety items like opened helmet boxes – contact us for details.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable.
What if my gear arrives damaged?
We take great care in packaging, but if damage occurs, contact us immediately with photos of the damaged item and packaging. We’ll arrange a replacement or refund and work with the carrier to resolve the issue.

Still Have Questions?

Our California-based rider support team is here to help with any other questions about your gear, order, or riding needs.

Email: [email protected]
Address: 1677 Heritage Road, Visalia, US 93291

We’re committed to delivering not just premium motorcycle gear, but a premium rider experience from click to delivery.